Author: SolimarInt

The Importance of Measuring Tourism Impacts

Measuring tourism impacts is often perceived as a tedious and complicated task by some tourism professionals. Since tourism is integrated across numerous sectors, there are many aspects to consider when analyzing the results of tourism development. At the broadest level, tourism affects the economy through employment and investment. It also impacts the environment as many tourism destinations are in conservation areas, traveling requires creating carbon dioxide, and too many visitors can degrade natural wonders.

For these and many other reasons, measuring tourism impacts is actually one of most important practices in achieving successful sustainable tourism development. Here are some of the reasons behind its significance:

Measuring Tourism Impacts…

1. Helps in Conservation

Determining the economic, socio-cultural, and environmental impacts of tourism development will help in conservation because it can show the positive and negative effects.

Is tourism development helping in the protection and growth of wildlife? Is tourism development promoting the culture of indigenous peoples? Or is tourism development negatively exploiting the natural resources and cultures of the local population?

Measuring tourism impacts on our environment will help decision-makers in creating strategies that will support rather than harm conservation. Decision-makers can use the Global Sustainable Tourism Criteria (GSTC) to evaluate the impact of tourism on the local community, cultural heritage, and the environment. From this evaluation, they can then establish if they should implement stronger controls, support other initiatives, or correct harmful practices.

The GSTC Partnership was initiated by the Rainforest Alliance, the United Nations Environment Programme (UNEP), the United Nations Foundation, and the United Nations World Tourism Organization (UNWTO) to promote and implement universal sustainable tourism principles around the world.

2. Spurs Investment

Sustainable tourism development often begins with investment from the government and private sector. To rationalize these investments, the government and the private sector need numbers from the tourism sector.

How many jobs is tourism creating, both directly and indirectly? How much of the gross domestic product (GDP) is from tourism? What is the potential of tourism in creating more jobs and in increasing the country’s GDP?

By measuring these important tourism metrics, investors will get the information and encouragement that they need to continue supporting sustainable tourism development.

The UNWTO, in partnership with the International Labor Organization (ILO) recently released a report on the best practices of measuring the impact of tourism on employment. This could be a helpful resource for those who want to increase employment on their communities.

3. Educates Tourists

Last year, at least one billion tourists traveled across the globe. That means one billion opportunities to teach about how tourism affects the world and how people can have more positive impacts on communities and the environment.

How much of a tourist’s expenditure go to the local economy? How can tourists reduce negative economic impacts, especially on protected areas and heritage sites? How are tourists getting involved with preservation after visiting a destination?

By measuring tourism impacts and sharing results with tourists, we can help them support sustainable tourism development. Solimar also wrote about the importance of tourism in today’s economy given that it is one of the largest sectors in the world.

Measuring tourism impacts is therefore crucial for sustainable tourism development. Having the numbers and the research results with us is a powerful tool for our industry.

Sustainable tourism, when done well, celebrates cultures, alleviates poverty, empowers women, enhances education, creates jobs, improves the wellbeing of local communities, and conserves natural resources. This is a cornerstone of Solimar International’s work.  Understanding these transformative effects is mostly intuitive. For example, sustainable tourism development often showcases local culture and employs local people in doing so—this alleviates poverty and increases the wellbeing of the community, which in turn creates revenue that can be reinvested in education. The association between sustainable tourism development and conservation, however, is indirect and less intuitive. Many people associate any form of development with a bulldozer. So how can sustainable tourism development actually conserve natural resources? The answer involves a bit of economics so hold on tight.

The Economics Behind Sustainable Tourism Development and Conservation

Let us envision a fictitious (and yes, impossible) tropical rainforest in the middle of the United States. A thriving sustainable tourism industry has developed around this rainforest, attracting thousands of people from all over the world. Then reports come out indicating the high probability of a large oil deposit under the jungle. The government begins plans to develop an oil field, but before doing so conducts a cost-benefit analysis. In this situation, the government is a benevolent social planner, therefore accepting or rejecting the project is determined by the equations below; where Bp is Private Benefit, Cp is Private Cost, and Cs is Social Cost.

BP – (CP+CS) > 0 è Accept the Project

BP – (CP+CS) < 0 èReject the Project

The private benefits and costs for the owner of the project (the government in this case) are simply calculated using projections of sales, prices, costs and so on. The social cost, however, is much more difficult to calculate. This is because it is extremely difficult to quantify the indirect benefits of a jungle. A large benefit of a rainforest is the ecological services it provides—crop pollination (bee habitat), maintenance of soil quality, carbon sequestration, conserving biodiversity, providing habitat, etc. New technology and methods to capture these indirect benefits are continually emerging. NASA recently launched a satellite equipped to map the earth’s forests in 3D. These new maps will allow scientists to better estimate the amount of carbon stored in trees and monitor forest degradation.

Again, these ecological services are indirect values. Given there is an established tourism industry that relies on the jungle as an attraction there are also direct values. How much revenue is being generated from the tourism industry? How many jobs? These values can easily be accounted for and calculated into the social cost. Developing sustainable tourism therefore increases the social cost which increases the likelihood of the oil project being rejected and protects the jungle from deforestation.

Real World Examples

Many of the projects that Solimar is involved with aim to develop sustainable tourism around national parks. Take for example, Solimar’s role in developing an eco-lodge to Bale Mountains National Park in Ethiopia. Solimar spent the first months of this project conducting extensive market research and visits to numerous Ethiopian destinations to determine which was most promising for eco-lodge investment. The clear winner was an area outside Bale Mountains National Park because of its pristine natural beauty and relatively low tourism numbers. Building an eco-lodge here taps into the region’s potential. As a result of this project, tourism in and exposure to the Bale Mountains National Park increased, which raised its economic value (social cost) too.

 In other projects, Solimar has worked with established sustainable tourism destinations to help promote and market them to the world. An example of this is our Nambia NADM campaign, where we pushed forward an innovative marketing campaign focused on increasing both arrivals from the North American market and the number of North American travel trade that offer tours and packages to Namibia. Again, effective marketing of Namibia as an ecological wonder has increased visitation to the country and in turn brought economic value to the land. Today, over 43% of Namibia’s surface area is under conservation management.

The task of measuring tourism impacts is often conducted by identifying certain economic indicators, such as the contribution to the Gross Domestic Product (GDP) or the overall employment, and measuring their base before tourism, after a tourism project begins, and monitoring them as the project progresses.

With sustainable tourism development, we aim to manage the consequences of tourism in such a way to maintain a balance between its economic, environmental, and socio-cultural impacts. Therefore, it is important to identify environmental and socio-cultural indicators to measure as well.

Solimar has compiled a list of possible indicators that you can use in evaluating and measuring tourism impacts particularly environmental ones. Although this list is not comprehensive, these indicators are the most commonly used and can guide you in your initial tourism planning.

Effect on Air, Water, and Soil Quality

Tourism relies heavily on natural resources, so its impact on the environment is crucial when measuring tourism impacts. Ideally, tourism should be able to improve the quality of air, water, and soil in a destination. Some example questions to consider when measuring this indicator:

  • Has tourism been able to maintain the quality of water in the destination?
  • In places that promote pristine and endless strips of beaches, how clear is the water from coliform bacteria contamination?
  • Is there sufficient drinking water for the communities in the destination?

Sometimes, tourism businesses use up most of the water in a local area because of the needs of the tourists, such as providing showers in hotels. This transfers resources from the locals to the tourists and sustainable tourism developers should be wary of this.

Effect on Conservation Goals

At Solimar, we believe that tourism should be able to enhance and improve the conservation efforts in a destination. When measuring tourism impacts on conservation, use these guide questions to help you:

  • Is tourism helping in protecting wildlife and other environmental resources?
  • Has the number of endangered species increased or decreased?
  • Does tourism support forest regeneration and marine conservation?

Effect on Waste

Many tourist establishments generate a relatively higher volume of waste compared to the locals’ waste. Well-implemented waste management strategies are crucial to prevent negative impacts on the environment such as high levels of dangerous bacteria. Consider:

  • How much solid waste is generated by tourism?
  • Is there a proper waste management system to prevent negative environmental impacts?
  • What is the ratio of the tourism establishments waste compared to the locals?

Measuring tourism impacts using these environmental indicators is helpful in sustainable tourism planning as a guide in designing strategies to achieve the positive side of these indicators. Of course, your indicators will need to be customized to your destination.

Solimar has a thorough understanding of the indicator measurement practices and worked with various clients including the United States Agency for International Development (USAID), the Millennium Challenge Corporation (MCC), the Inter-American Development Bank (IDB), and the World Bank.

What is a Public Private Partnership and Why Is It Important?

In sustainable tourism development projects, there are inherently multiple goals in which an array of parties maintains interest. From tour operators to local governments and communities, these stakeholders all have expected outcomes for tourism development. In order to properly represent these interests and create mutually beneficial outcomes, public–private partnerships are essential to a great tourism strategy. The most important piece of this puzzle is maintaining strong relationships and a clear understanding of divergent yet symbiotic objectives.

Solimar maintains strong relationships with a wide range of actors in the tourism sector, which is vital to the negotiation of these partnerships. These partnerships leverage financial and technical expertise and promotional benefits from private and government partners in exchange for improvement in stakeholder relations, marketing, and improved product and service delivery. Increased sales revenue and jobs, improved visitor experiences, alternative incomes for local communities, decreased levels of conservation threats in areas of high biodiversity, diversified production and increased production for small farms, and overall improvement of sustainability of destinations have all been marked results of these arrangements.

Public–Private Partnerships in Solimar’s Geotourism Programs

Solimar’s Geotourism programs, in association with the National Geographic Society (NGS), are some of the most focused on public private partnerships. At the onset of each program, a destination Geotourism Stewardship Council is organized, made up of a variety of stakeholders, including communities, non profits, businesses, and governments representing the interests of the natural, cultural, scenic, and historic features of the destination. This group then works with Solimar and NGS to develop the regional tourism strategy, defining the vision, goals, timeline, and objectives of the project. The Stewardship Council also plays a key role in implementing the strategy by meeting regularly to generate local nominations, review the information and materials created, and utilize the products established to sustain and promote the destination.

Public–Private Partnerships in Conservation

Another area of tourism that benefits from strategic public–private partnerships is conservation. In areas of high and rare biodiversity, Solimar builds partnerships between a number of public and private stakeholders, including protected area authorities, government bodies, conservation NGOs, the local tourism private sector, and communities living around the area. Generally categorized as Protected Area Alliances, these groups, similar to the Geotourism Stewardship Councils, play a key role in the development of the tourism strategy as well as its implementation. The alliances continue after the initial implementation of the program, allowing the community to continue supporting and sustaining the protected area. Through these partnerships, multiple goals and interests can be achieved, such as increased protection for the environment, increased revenue for the tourism sector, and increased economic opportunities for the local governments and communities.

Public–private partnerships are essential to sustainable tourism development, as they allow stakeholders across the globe to participate in the development of tourism strategy, communicate and achieve their goals and interests, and successfully implement tourism programs, all while collaborating to achieve a common goal.

In sustainable tourism development, the Global Sustainable Tourism Council maintains that an enterprise is considered sustainable if it impacts the local economy by employing capable local people. Sustainable enterprise development requires tourism services training in order to equip staff with the capacity to manage and operate the enterprises and organizations.

The challenge in developing countries, however, is finding local people with all the skills needed to run a successful tourism enterprise. As such, high quality tourism services trainings are key in developing local employees to be more qualified.

The first step in tourism services training is to assess the needs of your workforce. Creating an education module to address the identified. There are several types of training modules that you can provide your staff depending on the skills they need.

The following is a selection of the possible tourism services training modules you can offer for workforce development in sustainable tourism development. These are based on Solimar’s experience working in partnership with local businesses and organizations throughout the years.

Tourism Assessment

If you are a new tourism organization or business seeking to develop a destination, then you might need to conduct a tourism assessment to determine what products or services you offer about your destination.

You can train your local staff on how to conduct a tourism assessment and teach them why it’s important. This will encourage them to be creative in developing other products that could be linked to your core business. For example, if you are a tour operator, locals who know about tourism assessment can recommend new possible tourist routes you can offer.

Business Planning

Sustainable tourism development requires sound business planning skills including being able to find a strategy that balances economic, environmental, and sociocultural development. Local managers need to know how to protect their natural resources while at the same time gain a profit.

Training your local management staff on sustainable business planning will help them develop these strategies rooted in their own knowledge of the destination and their local culture.

Customer Service & Guide Training

The heart of the tourism industry is good customer service at all levels. Whether you are a business in the food, accommodation, tours, or airline industry, training your staff on how to offer good customer service is essential to success.

Look at your competitors and read about the best customer services practices in your field to have a sense of what you want your staff to achieve.

For businesses that offer tours, training locals how to be good tour guides will be vital. This not only ensures proper and meaningful interpretation of the sights that will be visited but also improves customer service to match the needs and expectations of the visitors.

Tourism Marketing

One of the challenges facing sustainable tourism development and local social enterprises is being able to effectively market a product or destination to the right market segments. Most of the time, they have the product, but are not aware of strategies to connect and reach out to potential customers. You may have a very sustainable tourism product, but if the market does not know about it or cannot access it, then your efforts will go to waste.

Providing your staff with marketing training helps them understand the importance of looking at what the market needs, what the consumer behavior patterns are, where the potential customers are, how to reach these potential customers, and how to convince the target market to visit a destination, join a tour, purchase a product, or stay in your lodge.

If you feel that you need all of these services but are not sure if you can afford all of them for your staff, prioritize the most urgent and significant needs and begin there. Solimar can also help you in developing your own tourism services training module.

“We rely confidently on Solimar's deep technical experience and professionalism as tourism consultants. You always are exceeding our expectations.”
Leila Calnan, Senior Manager, Tourism Services Cardno Emerging Markets

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