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Alongside over 150 tourism-industry organizations based in dozens of countries, Solimar will work to find regenerative travel solutions to the climate change crisis.  

Solimar International has joined its colleagues in signing up to Tourism Declares, an initiative that supports tourism businesses, organizations, and individuals in declaring a climate emergency and working to reduce the carbon footprint of the travel and tourism industry. As a leading sustainable travel consulting and marketing firm, Solimar engages with destinations and community leaders around the world to develop tourism-based initiatives focused on cultural, economic and environmental conservation. Our work in emerging countries has given us a unique opportunity to design strategic plans that empower local workforces and build destinations that are resilient to future crises, from Covid-19 to climate change.

The relationship between travel, tourism, and climate change is both complex and interconnected: while air travel accounts for approximately 2.5 percent of human-induced Co2 emissions, tourism also accounts for 1 in 10 jobs globally. From remote wildlife safaris in Namibia to scuba dives along the most biodiverse reefs on earth in Timor-Leste, each traveler to these destinations helps to fund conservation, provide alternative livelihoods, and ultimately protect the natural ecosystems that will be critical in the fight against climate change. Tourism has the power to transform people into allies and advocates for nature – but as an industry, we must work together to ensure it achieves this goal. 

Tourism Supports Climate Change Winter Recreation is Dependent on Tourism Sun, Sand and Sea Destinations are at risk as a result of climate change

The travel industry must do more to reduce its carbon footprint, from reducing aviation emissions to encouraging more sustainable practices for tourists. Tourism organizations must also actively work to prepare communities and ecosystems to face the increasing number of challenges posed by climate change. The global destinations that Solimar is honored to work with every day, from Tobago to Tanzania, have contributed the least to global greenhouse gas emissions, but will be the first to face the impacts of climate change. We must do everything we can to help them prepare, which is why we are joining in Tourism Declares a climate emergency.

Tourism must be more than just sustainable; it must be responsible and regenerative, helping to build resilience in destinations most likely to be impacted by the changing climate. While actively working to reduce our own carbon footprint as a company, Solimar is also focused on greater collaboration, support, and advocacy for our partners around the world. 

As the industry hits the reset button and reimagines its route towards a sustainable future, it is vital that ALL stakeholders are engaged in the climate change conversation. Be it a divemaster on Timor Leste’s Ataúro Island, a safari guide in Ruaha National Park in Southern Tanzania, or a museum curator working alongside the National Park Service in the United States, the future of the industry upon which these jobs depend will be forever changed as the planet warms. Travelers have a responsibility to do all they can to mitigate this impact, and organizations like Solimar have a duty to provide the tools necessary to achieve more resilient destinations, empowered by regenerative travel that celebrates and supports local cultures and ecosystems. 

As a member of the Tourism Declares initiative, Solimar International is adopting the following key-steps:

  1. Developing a ‘Climate Emergency Plan’ within the next 12 months, which sets out our intentions to reduce carbon emissions–both as an individual organization and in the destinations we work– over the next decade.
  2. Sharing an initial public declaration of our ‘Climate Emergency Plan’, and update on progress each year.
  3. Accepting current IPCC advice stating the need to cut global carbon emissions to 55% below 2017 levels by 2030 in order to keep the planet within 1.5 degrees of warming. We’ll ensure our ‘Climate Emergency Plan’ represents actions designed to achieve this as a minimum, through delivering transparent, measurable and increasing reductions in the total carbon emissions per customer arising from our operations and the travel services sold by us.
  4. Encouraging our suppliers and partners to make the same declaration; sharing best practice amongst peers; and actively participate in the Tourism Declares community. 
  5. Advocating for change. We recognise the need for system change across the industry to accelerate a just transition towards carbon-free tourism.

Each member of the Solimar team remains humbled at our good fortune that allows us to work at the forefront of tourism development, and we have made a commitment to utilizing this role to help guide the industry’s ecosphere towards a future that both minimizes the environmental impact of travel and tourism and build destinations that are more resilient to climate change. Initiatives like Tourism Declares are vital in helping the industry achieve a more sustainable future, and empowering the destinations we work with and travel to face our future together. 

Please consider also declaring at www.tourismdeclares.com, and follow on @tourismdeclares on Twitter, Facebook or Linkedin

Chloe King is a key member of the Solimar team. Learn how her work in marine life conservation in Timor-Leste and Indonesia led her to joining Solimar.

During my second day as a Projects for Peace Fellow in Timor-Leste with friend and fellow researcher Jenny Lundt, we wandered into one of two restaurants on Ataúro Island, where we would be spending the next four months researching how tourism was impacting marine conservation. Overhearing a customer on the phone speaking Bahasa Indonesia, I approached and struck up a conversation. Bekerja di mana? I asked. Where do you work?

Antonio handed us his business card, “Solimar International” printed neatly beneath the USAID logo. Solimar was an international sustainable tourism consulting firm, he explained, working in over 500 destinations to utilize tourism as a sustainable development pathway. Conservation was at its core. Their effort was just kicking off in Timor-Leste under USAID’s Tourism for All project; Antonio was the local coordinator.

One thing led to another over the course of an incredible summer of field work, and I soon found myself working part time for Solimar as my Fulbright research in Indonesia began, utilizing my research from Ataúro to help develop content for the island website and begin to train local coordinators to conduct tours.

I soon learned the intricacies and complex challenges of developing, managing, and marketing over 500 destinations around the world while ensuring tourism maximizes benefits and minimizes impacts to the natural environment. Contracted by development and conservation organizations, governments, and private sector entities as the world leader in this niche field, Solimar faces diverse pressures to both develop destinations and conserve cultural and natural heritage. Demonstrating that tourism is a viable sustainable development pathway for destinations large and small, particularly in light of a pandemic that has shut down the industry globally, is one of the greatest challenges facing this organization as it attempts to uphold conservation goals globally.

Tourism supports 1 in 10 jobs globally and represents 10% of global GDP. It is one of the largest drivers of economic growth, yet it is often seen as a sacrificing natural and cultural integrity to achieve it. The Covid-19 pandemic has illuminated this dichotomy: with 100% of destinations globally introducing travel restrictions in March of 2020, headlines highlighted nature returning to once-crowded canals of Venice or to the shores of the Galapagos Islands. Yet these stories about reprieves from the crowds failed to acknowledge the complex relationship tourism plays with conservation: without visitors to the Galapagos, the marine park—and the thousands of livelihoods dependent upon it—became a paper park, with foreign fishing fleets poised to reap the benefits of years of hard-won conservation as the last tourist vessel docked to shore.

My own research in Indonesia demonstrated the dangers of relying too heavily on tourism to support local economies or conservation initiatives. In Bali, I witnessed the fallout from a global shutdown, where 80% of the economy was directly dependent upon tourism. In Wakatobi, where conservation schemes to protect the reefs were funded entirely by a private dive operator, national park officials were powerless to prevent overexploitation when dive operations ceased. My findings, and Solimar’s work across the globe, demonstrates that the tourism industry works best when it improves socio-ecological resilience, helping communities and ecosystems withstand potential future shocks like Covid-19.

This is not to say that the tourism industry has not wreaked havoc on ecologically fragile destinations, or gracelessly commodified traditional cultures globally. But this time, with the opportunity to reset, there is a possibility it might be different. Solimar is poised to be a global leader in reimagining tourism as it restarts across the globe. Demonstrating how tourism can promote conservation—by increasing environmental awareness, diversifying incomes, improving environmental research, financing conservation, and strengthening partnerships—is the task facing such organizations in this travel-averse world we are emerging into. The success of communities, livelihoods, and conservation depend on it.

As the tourism industry continues to adapt and make sense of this unprecedented year, the team at Solimar has taken time to sit back and reflect on our past travel experiences. We asked ourselves, “What was that one travel moment that set me on the career/academic path of sustainability in tourism?”

Here are our answers:

Chris Seek

My first introduction to the concept of ecotourism took place while studying abroad in Costa Rica during my university studies. It was in Costa Rica where I learned how tourism could be developed in such a way that minimized impact and maximized benefits to the environment. A few years later I was introduced to the concept of Sustainable Tourism at the end of my 6 month road trip through Central and South America when I was starting Solimar. Just before I finished the 6 month adventure I came across the Yachana Lodge in the Ecuadorian Amazon. This small lodge was not only using tourism to protect the environment but it was also improving the lives of the local indigenous people through improved public health, education, and economic development.  I realized then that this is the type of tourism I wanted to support and have dedicated my life to this ever since.

Natalie Sellier

I grew up in a small town where tourism is critically important, so I had a fondness for the industry and appreciation for those truly special destinations even before I understood authenticity as a marketing term. After realizing that I accepted my first job out of college because it required over 50% travel, I knew I wanted to pivot and dedicate my career to the industry. Grad school at George Washington University introduced me to tourism consulting through a practicum in Istanbul, however it was a road trip throughout East Africa afterwards where I realized how truly incredible some destinations on this planet are that need to be preserved for future generations. I was able to see firsthand how sustainable tourism was supporting both the conservation of these places and creating economic opportunities for residents—and could serve as a tool for not only cities and small towns, but rural communities and protected areas alike.

Derek Schimmel

I was fortune enough to grow up vacationing in traditional sun, sand & sea destinations, exploring the beaches and resorts that dot the coasts of the Caribbean and Mexico. I understood the traditional ‘big-box’ travel experience but wasn’t well-versed on the idea of sustainability in tourism until I embarked on a backpacking trip through Southeast Asia. It was during this 7-month adventure — galavanting through Thailand, Cambodia and Laos with nothing but a bag on my back — that I began to understand the value of community tourism and the benefits of cultural immersion. Each day, with the world as my oyster, I would dive deep into a foreign destination and experience the unknown. It wasn’t before long that I understood that there was one resource that made each place memorable: its people. As the trip progressed, it became apparent that these people and their ways of life would be at risk as the world became flatter and tourism grew exponentially. These community-based experiences taught lessons of acceptance, patience and self-awareness, and in arriving at this realization I opted to pivot my career in hopes of bringing these places to the forefront of the tourism ecosphere.

Chloe King

I grew up believing in mermaids, entranced by the magic of the ocean and the alien-like creatures below its surface. At eighteen, I set off alone for a year to work as a dive guide in Indonesia and Thailand. I witnessed firsthand the power of tourism to transform livelihoods and preserve fragile ecosystems. I assisted in re-training dynamite fishermen to become local dive guides, watching their eyes light up in wonder with their first underwater breath. Together, we found the magic I believed in as a child beneath the surface: whale songs haunting us from the depths; kaleidoscopes of color layered over eons in coral shallows; intelligent eyes of my first manta ray finding ours, suspended before us, while we cut a fishing line from her 20-foot wings. After this first encounter, I watched two ex-manta ray hunters swim with one for the first time, after a lifetime of killing thousands. Hiding his tears, one exhaled: “Beautiful.”We protect what we love and what we learn to value. That is the lesson I have learned over five years of returning to coastal communities of Indonesia, understanding the myriad ways in which all of humanity is inextricably linked to life beneath the sea. Tourism to me is a clear pathway for establishing new values for these precious ecosystems–values rooted in respect for natural and cultural heritage–while ensuring that these local communities can continue to benefit from the magical marine life that has sustained them for countless generations.

Brigid Finley

Over the last several years two tourism experiences have really struck me in terms of the impact on culture, ecosystem and economy. First, Feynan Ecolodge in Jordan’s Dana Biosphere Reserve which is located in a remote area which was once one of the top three mining hubs in the world. The lodge puts a majority of its profits back into local conservation efforts. These initiatives are numerous, and include research of the Reserve’s animal population and biodiversity, employment opportunities for the local Bedouin communities as an alternative to mining and education, locally, nationally and internationally on the importance of conservation.

Another very memorable experience was witnessing the incredible success and commitment Rwanda has made to protecting their number one tourism asset, the mountain gorillas in the Virunga Mountains. Rwanda has created an incredible ecosystem around the experience. Local communities benefit in a tourism revenue-sharing scheme, receiving a percentage of annual income generated by Virunga National Park to fund community projects, including roads and small enterprises, while lodges such as Sabyinyo Silverback Lodge, are co-owned by local community members who also receive portions of the lodge’s revenue. Tourism has also created opportunities for Rwandans to open safari companies and private transportation companies, as well as other tourism related jobs from animal trackers and guides to waiters and front desk staff. Communities now have an incentive to protect the mountain gorilla and its habitat, instead of poaching and hunting, or using the area as farmland.

Stephanie Auslander

My passion for sustainable tourism started in 2015 when I went to Jasper National Park in Alberta, Canada. Upon arrival to the national park I quickly absorbed my surroundings; the crisp clean air, the crystal-clean drinking water, and the abundance of wildlife. As we toured the park and learned about the natural destination offerings such as the natural hot springs, hiking trails, and mountain ranges there were efforts to educate us about protection of the environment and leaving it for future generations to enjoy. A few years later I was studying global economic development and sustainable tourism for my master’s program and that led to more knowledge about the power of sustainable tourism in that it can be utilized to minimize impacts on the natural environment, help the local economy, and promote the destinations cultural heritage. In one of my classes I completed an in-depth report on Costa Rica’s sustainable tourism efforts which continued my passion for this field. Throughout the report, I detailed Costa Rica’s commitment to the building of nature-based hotels, biodiversity conservation, and the One Tree Planted program, which aims to achieve carbon neutral status by 2021.

Elizabeth Evans

Throughout my time in college, I was very grateful to learn from many brilliant tourism scholars. In addition to my studies, I was lucky enough to become a part of ASU’s new leadership academy, the Next Generation Service Corps (NGSC). The goal of NGSC was to learn about the private, public, and nonprofit sectors as well as gain knowledge on cross-sector collaboration to become a more effective leader. This led me to think about how I could contribute to the greater good in my own industry, which fueled my passion to pursue a career in the field of sustainable tourism. I learned that tourism can be used as a force for good to aid in community empowerment and conservation efforts. I wanted to work in the tourism industry to raise awareness about the importance of sustainable practices to safeguard natural resources and heritage for future generations. 

Mason Meadows

My home state of West Virginia is the only state in the union that lies completely within a mountain region, hence the nickname the Mountain State. Growing up, West Virginians learn that this is the reason our state was “left behind” – because highways and railroads are difficult and expensive to build on mountainous terrain. This simple fact created a paradox in which West Virginia’s greatest assets (rolling hills, wide rivers and deep valleys) were also its worst enemies, effectively restricting major innovation in the state during most of the twentieth century.

I’m from West Virginia’s eastern panhandle – the area lyrically romanticized in John Denver’s Take Me Home, Country Roads. The only place in the entire state that touches both the Shenandoah River and the Blue Ridge Mountains. Home to Shepherdstown (voted the “coolest small town in West Virginia”) and Harpers Ferry (the location of John Brown’s abolitionist raid), the eastern panhandle lies at the convergence of the Potomac and Shenandoah Rivers about an hour outside of the Washington, D.C. metro area.

In the early 2000’s, the eastern panhandle began experiencing a growth in tourism from inner-city folk who were looking for an easy escape from the hustle and bustle. During the first half of the decade, increases in tourism completely reimagined and redefined the towns that I grew up seeing crumble. As tourism exponentially expanded, local governments began working with businesses and conservation groups to enact laws and regulations to ensure the tourism revenue would benefit the local standard of living. By allocating increased funds for improved infrastructure and social services like education and drug rehabilitation, my small community underwent drastic improvements – improvements that directly impacted my own education and access to resources.

I take a particular interest in sustainable tourism because I’ve seen, first-hand, what it has done to build and nourish my community. I find comfort knowing that, in congruence with the expansion of green energy, West Virginia will find its future through sustainable tourism.

Hannah Garland

While I was abroad in Ireland, I had the chance to visit Belfast where I saw the impact of the culture and ecosystem of a place. Belfast stood out to me because there was a cultural and political divide that ended with a ceasefire (not a peace agreement) in the 1990s, what is known by many as “The Troubles.” Even though there was a ceasefire, the cultural and political divide can still be felt and seen throughout the city. I went on various guided tours, with various tour guides, each of whom gave us their interpretation of “The Troubles”. While on the tours, I visited bombing sites, seeing firsthand where the fight began, and where the community has found peace, in “The Peace Wall.” It was an enlightening experience to hear and see the history of the city which still very much shapes the culture today; a place where men and women refuse to shake each other’s hands.

At the end of one of the tours, my tour group went to an education center where former prisoners who were once in paramilitary organizations created an after-school program for young boys and girls, a place where they can unlearn their hatred for one side or the other. I experienced their education programs firsthand, immersing myself in a culture that is so deeply divided.

Nevertheless, within the heart of Belfast, the divide seemed almost traceless to me as I observed the locals enthralled in their daily activities. Belfast is a city that can come together despite deep rooted differences. Experiencing the dichotomy of the city and its people was powerful, educational, and important for understanding the locals and their vibrant enclaves within the city.

Lolya McWest

Last December, I visited a city called Kpalimé in Togo. While hiking in the area, I was mesmerized by the beautiful scenery, the indigenous animals, and the gorgeous waterfalls. My family and I were guided through the region, and we visited a botanical garden maintained by the locals. The plants in the botanical garden were said to be medicinal and had various health benefits. At the end of the tour, we were led to a shop selling some of the roots and leaves from the botanical garden and then to a local gallery to see and possibly purchase art made with plant-based paint. Kpalimé’s economy was being stimulated, small businesses were flourishing, the environment was taken care of, and cultural practices were being shared. I did not realize it then but looking back I see how tourism benefited that rural community. My experience in Togo opened my eyes to sustainable tourism and development, and I know this is the field I want to pursue.

Dominic Gialdini

In February 2020, just before Italy began its country-wide COVID lockdown, I spent a month interacting with local stakeholders (mostly accommodation providers, tourism offices, and municipal representatives) of the Via Francigena in the Valle d’Aosta region. In the shadows of Mont Blanc, this thousand-year-old trade and pilgrimage route spanning Canterbury to Rome follows a dramatic altitude drop from the Great Saint Bernard Pass to a valley that has been inhabited since before the Roman Empire. My purpose was to investigate stakeholders’ perspectives on the route’s sustainability and resilience for my master’s thesis. While conflicting views were discovered, locals generally expressed the socio-cultural value that the path has by virtue of allowing for cross-cultural interactions with pilgrims and trekkers, the increased attention to trail maintenance due to the valorization of the route, and the potential for economic inducement in small communities as a result of visitor presence. My experience with this form of slow tourism caused me to develop a growing interest in Cultural Routes of the Council of Europe Program, and I look forward to exploring some of the other 33 routes in the future!

Lindsey Neuwirth

As a college student studying the environment and environmental practices, I’ve always been aware of the importance of sustainability and being eco-friendly. Traveling has always been a great passion for me, but it wasn’t until recently that I realized how the tourism industry plays such a vital role in the sustainability of our planet. After visiting Holbox Island in Mexico, I experienced how destinations play a major role in this movement. The hotel my family and I stayed at was one of the most incredible, eco friendly places I have ever visited. From metal straws, to no plastic, to clean energy and water, it was outwardly noticeable that sustainability was something this place valued. As I walked around the town I noticed almost no cars, dirt roads, and every other restaurant and hotel displaying the same environmental practices. It then hit me that sustainability was something that was engraved into the culture of this small island. Without these practices, the island would not last long. Coming from a place where habits like this are few and far between, I realized how easily visitors could ruin all the beauty and culture the island and its people embodied. It became important to me that people are aware of how fragile places like that are. This inspired me to bridge my studies of the environment with my passion for travel, so I could take part in the movement of marketing destinations to ensure that they are respected and treated with care by tourists.

Rebecca Morris

I became interested in sustainable tourism because it looks at the travel industry from a broader lens. At GW, the International Institute of Tourism Studies focuses on responsible tourism and job creation for indigenous tribes. GW has also conducted research on urban walkability and tourism, developing strategies to enhance tourism while improving quality of life for residents. That is why I enjoy this field –you can get involved in this work through public policy, cultural heritage, consulting, and a variety of other ways. I have been interested in travel for most of my life, and I like the idea of helping shape the industry responsibly for the next generation.

Rob Carter

2015 was a trip for my lifetime. Cape Town, South Africa to Kruger National Park NE, of Johannesburg.

Tourism can help Cape Town S.A by providing jobs at local eateries and wineries. Fishermen brining in fresh seafood to sell to the chefs right at the market. To be prepared to perfection for the traveler.By providing Safaris in the country at the dominate price it is per traveler, it allows tourism companies to get creative and to have all hands-on deck for an exceptional Travelers experience. The sculptures we bought from local artist were all made from wild teak.

 

A DMO and its initiatives are only as successful as the reporting the succeeds it

After 16 weeks, Solimar has completed its first virtual DMOs Development Course which worked with representatives from six unique and growing DMOs in the Republic of Georgia. With the expert knowledge of Solimar’s CEO Chris Seek and several other experts within the industry around the world, the curriculum aimed to provide a well-rounded full circle of support for the DMOs. Over these 16 weeks, the organizations learned about and discussed the following topics:

As we conclude the lesson series, it is important for organizations to remember and respect the importance of quality reporting. After all the hard work that DMOs conduct on behalf of their destination, why wouldn’t they want to share the results? Although data collection sometimes seems like a daunting task, it’s important to show your stakeholders what your organization is doing, why they are doing it, and the impact it is having for stakeholders.

Destination International shares the opportunities that come with good reporting, stating,” Performance reporting is crucial to communicating the role and relevance of the DMO to its stakeholders. Effective reporting delivers not only a tremendous opportunity to tell a positive story, but also a key resource management tool for guiding sales and marketing decisions and staff development.” Clearly, reporting serves as much more than just a formality.

As discussed in week three of the series — centered around DMO Governance — DMOs should be accountable, transparent, and involve as many stakeholders as possible. There should be focus on the structure of your organization, how to make sure your work is effective, and how to use your power for good in your destination. Most DMOs report to four different types of stakeholders:

  • public sector partners,
  • a Board of Directors or advisory board,
  • the DMO team, industry partners,
  • and the general public.

As each of these stakeholders are unique from the next, and the information you provide to them in the form of a report should be the same.

Virtual DMO Development Course
Tourism consulting has required a pivot in the way DMO Development Courses are administered

In Summation

In this final session, we had the opportunity to reconnect with Jennifer Wesselhoff, who recently accepted the role of President/CEO of the Park City, Utah Chamber of Commerce|Convention & Visitors Bureau — congrats Jennifer! She emphasized the importance of making sure your DMO is reporting the correct information to the correct entity and that not every entity is going to understand or care about the same information you provide other entities. Take some time to research what information is valuable to whom.

Finally, remember that a report can benefit your organization just as much, if not more, than it benefits stakeholders. Jennifer reminded us, “Not everything works! You want to experiment, you want to try new things, you want to see if you can do a better job, or produce better results.” In this way, reporting can be of great use to a DMO.

Solimar has thoroughly enjoyed working with the various DMOs across Georgia and has loved seeing the growth from each organization. We are confident in their abilities to develop prosperous DMOs and we look forward to following their progress in the future!

 

Visitor Voluntary Contribution Fee

How can visitors voluntarily contribute to your destination and not individual businesses? Will asking for that voluntary fee discourage your guests from returning?

These were questions asked and answered as part of Solimar’s Virtual DMO Development learning session on voluntary visitor contribution fees. In previous learning sessions, tourism leaders learned about the variety of methods for collecting funds for their destination or DMO. Topics explored included:

  • government budget allocation,
  • business voluntary contribution,
  • bed taxes, and
  • tourism improvement districts.

These methods for collection all have the government as a shared handler of funds. A Visitor Voluntary Contribution Fee, on the other hand, boasts no government involvement.

How Does a Visitor Voluntary Contribution Fee Support Tourism?

This method uses a voluntary fee placed on the visitor’s bill at individual business within the destination, such as restaurants, hotels and shops. The fee is likely to be relatively small, usually less than one dollar or 1% of their total bill. From here, the DMO collects the fees from the individual businesses, after which the DMO’s Board of Directors delegates the funds accordingly to enhance the destination’s management and marketing efforts. 

Despite apparent similarities, this Visitor Voluntary Fee is not and does not operate the same as a DMO Membership Plan. Whereas a membership plan charges an annual fee, the small fee (that $1 or 1% of the bill) is paid by the visitor, not the business. The business is only where the fee travels through for this fund. While a membership plan offers specific benefits to the businesses involved, the funds collected from the Voluntary Visitor Fee benefit the entire destination. Thirdly, the main idea behind a membership plan is to bring the industry together rather than serving as the main source of revenue for the DMO.

Although a Voluntary Visitor Contribution Fee has great potential, a few prerequisites must be completed before it can work effectively. Ultimately, business buy-in a key for this fund. As the businesses begin collecting this fee which you promise them will benefit the DMO and destination as a whole, they need to be able to trust that the DMO (and its board of directors) are going to do what is best for the destination as a whole.

To reinforce the trust businesses have in a DMO and its use of the funds, an agreement is still very important. Not only can it offer security and peace of mind, it stands as an official record of the agreement with specific details regarding how much they’ll collect, how to pay the fee to the DMO, and the specific terms of the fund’s agreement.

Once the agreement has been decided upon by all parties, the next step is deciphering how to communicate the Voluntary Visitor Fee to guests. This final step of establishing a Voluntary Visitor Fund tackles the ‘why.’ When it comes to paying an extra fee, it seems most travelers are willing to pay the fee. Still, they want to know that their contribution is going to support a destination, not an individual business. It is important to determine the correct way to present this fee.

How do you market the benefit of tourists paying this extra fee? Think about what makes travelers feel good about paying to visit a destination. What will the impact be if this fund is successful? How many jobs will you create? How many peoples’ lives does it have the potential to impact? Answering these questions will help you determine your strategy to market this extra $1 or 1%.

To learn more about this topic, Solimar interviewed Cheryl Kilday of the North Myrtle Beach Chamber of Commerce. She identified the fear DMOs have that the additional fee might discourage guests. This may be more common with guests coming from outside the United States, or from areas without local tax who may not be accustomed to seeing these extra fees on their bills. She says those who pay the fee usually don’t even ask about it, but the best practice for businesse is to be willing to explain and have a conversation about this voluntary contribution. “As long as we can give [the consumer] a solid answer that we’re doing good things with the money that’s benefitting their visitor experience, then that’s all that matters,” she explained. “If they know that it’s helping their visitor experience and you’re doing something to make it a sustainable tourism destination and that they’re going to have a great time there, and that their impact is part of what they’re able to help manage, then I think they recognize that.”

To solidify our understanding that the destination can be a community between your DMO and those contributing, Cheryl Kilday left the DMO Development Course participants with a final suggestion: “Be visible. Be real. Get to know your destination through the eyes of your partners, as well as your visitors. Don’t forget to visit your destination!”

Including this Voluntary Visitor’s Fee gives your businesses a chance to stand as a support beam for the destination they are part of, and it gives visitors the opportunity to make a positive impact on the destination which made a positive impact on them.

 

“We rely confidently on Solimar's deep technical experience and professionalism as tourism consultants. You always are exceeding our expectations.”
Leila Calnan, Senior Manager, Tourism Services Cardno Emerging Markets

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